Take Your Customer Service Seriously
Are you an organization, entrepreneur or individual?
If your answer is yes, your customer service needs to be taken seriously. If you’re not working do you know that members of your family are your customers? As a service or product provider, how do you handle your customers?
These questions are food for thought because we must ensure that customers do not suffer while receiving a service that they are paying. So, why are we in business? Is it for charity or to make profit?
Even if it’s for charity, we must put in one hundred percent to make it genuine. If it is about profit then we need extra mile to make our clients happy. We must not rest until our clients are happy. Market yourself properly.
This means you may have to offer certain services for free, spend more time on a customer who demands a service or product. If your customer isn’t satisfied make calls to other companies who offer a particular service that you don’t have and more. Basically, you handle clients like you would your friends.
What’s your facial expression like when customers accost you?
You smile first when others don’t. Smiling is most important in customer service. It’s a symbol of hope and strength and it doesn’t mean that the person’s life is perfect. Sometimes we need to give more of ourselves to make a mark and stay on the minds of our clients when it comes to our business. We equally need to apply courtesy to our clients. In order to achieve this, companies need to employ the right employees that possess a ‘courting mentality.’ A customer service representative interacts with a company’s customer.
I use courting because when we are initially getting to know someone we go the extra mile to leave a positive and pleasant impression of ourselves. If we see all our customers as potential lifetime friends, we will go to all ends to keep them close to us. This does not mean that we compromise to make this happen. It should come naturally and must be spontaneous. I love people and like helping them.
I believe if we work hard and have passion for what we do the perks will come eventually. Most people consider finance before their passion. When we work in an environment that does not work for us we become square pegs in round holes. We begin to struggle everyday and it becomes obvious to those who love what they are doing in the same company.